Cancellation & refund policy

Our ingredients are washed, cut and portioned fresh for each order, so cancellation depends on how far your order has gone.

Cancelling an order

• Before we start prepping: contact us on WhatsApp (+91 82480 22321) or email (support@cookumber.in) right away and we will cancel with a full refund.
• After prepping has started (shown as “Prepping” on your order page): the order can't be cancelled, because the ingredients have been cut for you.
• If we cancel (item unavailable, address outside our area, or we can't deliver): you get a full refund.

Missing, damaged or not-fresh items

Send us a photo on WhatsApp within 2 hours of delivery, with your order number. After checking, we will replace the item or refund its value. For a wrong or unusable order we refund the full amount including delivery.

How refunds are paid

• Refunds go back to the original payment method (UPI, card, netbanking or wallet) through Razorpay.
• We start the refund within 1 working day of approving it. Your bank usually credits it within 5–7 working days.
• If it hasn't arrived after 7 working days, contact us with your order number.